Bat-Bike Privacy Policy

Bat-Bike respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. At any time you may contact Bat-Bike, which is a trademark and subsidiary of SpaCom LLC, with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure the highest level of security and confidentiality.

Privacy and Data Security
At Bat-Bike, your right to privacy and data security is a primary concern. That's why, when you visit, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site.

Use of Personal Information
Information submitted to Bat-Bike through forms on the Site is governed according to the Bat-Bike Privacy Policy. Bat-Bike only asks for specific types of information

In a few areas on our website, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues, to execute your sales order or to follow up with you after your visit. It is completely optional for you to participate. For example, we request information from you when you:

  • Register on
  • Request a quote
  • Place an order
  • Provide feedback in an online survey
  • Participate in a sweepstakes or other promotional offer
  • Request e-mail notification of your order status (called "Order Watch")
  • Subscribe to a newsletter or a mailing list
  • Request assistance
  • Fill out an informational request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time. Bat-Bike only uses your information for specific purposes

The information you provide will be kept confidential and for internal use only. It is used to support your customer relationship with Bat-Bike. Amongst other things, we want to help you quickly find information on and alert you to product upgrades, special offers, updated information and other new products and services from Bat-Bike. You can opt-out of receiving further marketing from Bat-Bike at any time.

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Bat-Bike will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing information.

Information regarding you (such as name, address and phone number) or your order and the products you purchase will NOT be given or sold to any outside organization for its use in marketing or solicitation. Your information may only be shared with agents, suppliers or contractors of Bat-Bike for the purpose of performing services for you and only with your written consent.

Internet Commerce
The online store at is designed NOT to store your credit card information. Bat-Bike is committed to data security with respect to information collected on our site. Our payment processors by Verisign and offer the highest industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-888-669-6740. It has always been a Bat-Bike practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Bat-Bike cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Other Websites
Bat-Bike's website may contain links to other web sites that are not operated by Bat-Bike. Bat-Bike is not responsible for the privacy practices of websites that it does not operate.

Bat-Bike wants to help you keep your personal information accurate You can request the individual information that Bat-Bike has collected by submitting a request. To view or edit the information that has been stored online, please visit the My Account section of the Bat-Bike online store. You will be notified of any material change of this privacy policy by e-mail and posting on the Bat-Bike website.

For more information about Bat-Bike please contact us at +1 (415) 691-8688, fax us at +1 (904) 567-3044 or send us an e-mail at

Bat-BikeĀ® is a registered trademark of SpaCom LLC, Bat-Bike Division, 24 Commercial Blvd., Suite A, Novato, CA 94949 USA